'Active listening' means, as its name suggests,
actively listening. That is fully concentrating on what is being said rather
than just passively ‘hearing’ the message of the speaker.
Active listening involves listening with all
senses. As well as giving full attention to the speaker, it is important
that the ‘active listener’ is also ‘seen’ to be listening - otherwise the
speaker may conclude that what they are talking about is uninteresting to the
listener.
Interest can be conveyed to the speaker by using both
verbal and non-verbal messages such as maintaining eye contact, nodding your
head and smiling, agreeing by saying ‘Yes’ or simply ‘Mmm hmm’ to encourage
them to continue. By providing this 'feedback' the person speaking will
usually feel more at ease and therefore communicate more easily, openly and
honestly.